Privacy policy

Last updated: 19 April, 2025

This Privacy Policy explains how OZBUY SHOP (“we,” “our,” or “us”) collects, uses, stores, and shares your personal information when you use our website (ozbuyshop.com), place an order, or interact with our services. By using our site, you agree to the terms of this policy.

 

1. Information We Collect

We may collect the following types of information when you visit or use our services:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.

  • Payment Information: Securely collected through third-party gateways (e.g., Shopify Payments, Stripe, PayPal). We do not store full payment card numbers.

  • Device and Browsing Data: IP address, browser type, operating system, referral URLs, and activity on our website.

  • Cookies and Tracking Technologies: Used to remember your preferences, enhance your experience, and analyze website traffic.

2. How We Use Your Information

We use your personal data to:

  • Process your orders and payments.

  • Provide customer service and support.

  • Send you order confirmations, shipping updates, and promotional messages (with your consent).

  • Improve the performance and usability of our website.

  • Ensure the security of your account and transactions.

  • Comply with legal obligations.

3. Sharing Your Information

We share your information only when necessary with:

  • Shipping providers (e.g., Australia Post, Sendle).

  • Payment processors (e.g., Shopify Payments, Stripe, PayPal).

  • Marketing and analytics services (e.g., Google Analytics, Meta Ads).

  • Legal authorities if required by law.

We do not sell your personal data. If this changes in the future, we will notify you and provide opt-out options.

To manage your preferences, please visit our Data Sale Opt-Out page.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Save your shopping cart and preferences.

  • Analyze traffic and browsing behavior.

  • Deliver personalized ads and content.

You may disable cookies through your browser settings, but some site features may not work properly.

5. Data Storage and Retention

Your data is securely stored by Shopify and may be hosted in Australia or other regions covered by Shopify’s data centers.

We retain personal data only as long as necessary to fulfill its purpose or comply with legal and tax obligations—typically up to 7 years.

6. Your Rights

You have the right to:

  • Know what personal data we hold about you.

  • Request access to, correction, or deletion of your data.

  • Withdraw consent for marketing communications.

  • File a privacy complaint.

To exercise your rights, contact us at ozbuyshop@gmail.com

We will respond within 7 business days.

 

7. Children’s Data

Our services are not intended for use by children, and we do not knowingly collect personal information from anyone under the age of 13.

If you are a parent or guardian and believe your child has submitted personal information to us, please contact us at ozbuyshop@gmail.com and we will promptly delete the data.

 

8. Changes to This Policy

We may update this policy from time to time. All changes will be posted on this page, and significant updates will be communicated to you directly.

 

If you have any questions or concerns regarding this policy, please don’t hesitate to contact us.

📩 Contact Email: ozbuyshop@gmail.com